ParentSquare Updates for 2025-26
Back to School Information
Updated 8/14/25
ParentSquare is our primary communication platform for the Worcester Public Schools. You'll receive important announcements, emergency notifications, and school information from teachers, principals, and the district. The platform allows you to get messages via text, email, or a smartphone app, and messages are translated into your preferred language.
Registering Your Account (Includes New Parents)
Updates for All Parents and Caregivers
Updates for All Staff
"StudentSquare" for High School Students
Learn About StudentSquare! Now being used for athletic team communication
Why You Should Register Your Account
Registering your account is essential to get the most out of ParentSquare. This allows you to:
Sign permission slips and other forms electronically.
Directly reply to messages from your child's teachers and staff.
Control your notification settings to receive messages instantly or as a daily digest.
New User: What You Need to Do
Register your account: Visit https://www.parentsquare.com/signin and log in using the email address or phone number on file with the Worcester Public Schools.
Download the app: We encourage you to download the ParentSquare app from the Apple App Store or Google Play Store for the easiest access.
Check your settings: In your account notification settings, you can choose how and when you receive messages. Select “Digest” to receive all non-emergency notifications once daily at 6:00 PM.
Updating Your Contact Information
Parents and Guardians: The WooEdu (Infinite Campus) is a Student Information System and is used to update personal information of students and caregivers, including your contact information. This data automatically syncs to ParentSquare every 24 hours. (It cannot be manually updated directly in ParentSquare.) Please be sure to update your contact information directly in the WooEdu Parent Portal or by contacting the front desk at your child’s school when school opens.
Staff: WPS staff are to contact the WPS Human Resources Department by emailing Michelle Boothby or calling 508-799-3020.
Back to School Dates
School principals are beginning to send welcome messages to families via ParentSquare this summer, but please note teachers will not return until August 21. The first day of school is Monday, August 25, for grades 1-12, and Thursday, August 28, for preschool and kindergarten.
Notification Settings
Check your settings: In your account notification settings, you can choose how and when you receive messages. Select “Digest” to receive all non-emergency notifications once daily at 6:00 PM. Additionally, you can customize if you would like to receive messages via smartphone app, text message, email, and phone.
Product Update
In July, ParentSquare made a change for people who are both staff and parents, or people with multiple accounts: Your accounts are now “unmerged.” Previously, you were encouraged to “merge” your accounts. This change was made by ParentSquare for security purposes.
For more information, please view the following help articles (log-in required):
Athletic Groups
Over the summer, the Communications Department set up “Groups” in ParentSquare for all high school sports teams in the district in collaboration with the Athletics Department. Coaches can now use the Groups to send their high school student-athletes and caregivers messages via app, email, and text message. Students may not use cell phones during class time per WPS policy. A message is being sent to grade 9-12 students and caregivers about this.
Preventing Over Communication
We have received feedback about caregivers and/or staff receiving too many ParentSquare notifications from schools or departments. Please view this 7-minute video with tips on how to utilize features to prevent over-communication.
Schedule Posts in advance, especially if you are working in the evening so caregivers do not receive text messages and app notifications late at night.
Use the Studio Editor newsletter function to combine announcements into one notification weekly.
Make greater use of additional features that are not Posts, such as “Forms and Permission Slips,” and “Calendars,” which sync to Google Calendars. Additional features in the “Add-On” section include: Volunteer Sign Ups, Appointment Sign Ups, RSVPs, Polls, and Volunteer Hours.
Archived Posts
ParentSquare automatically archives Posts and other content at the close of the school year to prevent clutter in communication feeds. Review this Help Article for more information. (Log-in required.)
Additional Support
For additional information about ParentSquare visit the WPS ParentSquare website or the WPS ParentSquare Tips for Staff page.
There are hundreds of step-by-step articles and video tutorials on the ParentSquare website that explain how to use the many different aspects of the platform.
From a desktop, click "?" at the top
From a mobile device, click "Help" on the left side navigation bar
From here, You can 1) Review Help Articles and Videos, 2) Submit a Support Ticket, 3) Chat Online, or 4) Call Customer Support at 888-496-3168.
While the WPS Communications Department is always here to support you, we encourage you to first visit the "Help Articles" as the information there is likely better than what we can provide. If you can't find the answer you are looking for, contact us.
If you have questions about your contact information or sync issues, please contact the WPS IT Help Desk.
StudentSquare for High School Students
Dear Worcester Public Schools High School Students,
Did you know that as a high school student, you have access to ParentSquare?
Every WPS student in grades 9-12 is connected to ParentSquare through their WPS email account. To register your student account, which is called “Student Square,” simply go to mystudentsquare.com/signin and use the “Sign In With Google” option to log in with your WPS email address.
If you have a smartphone, you can download the ParentSquare app from Apple or Google Play to receive communication from your teachers, principal, and athletic coaches. But be sure to keep your phone tucked away during class time! Students may not use cell phones during class time per WPS policy.
By downloading the ParentSquare app, you can receive messages and alerts from your coaches, teachers, and school administrators, similar to a text message. Beginning this fall, sports teams can use the “Group” features in ParentSquare to stay connected with one another.
You can also adjust your notification settings to control how often you receive messages. There is an option called “Digest” which combines all messages into one notification you receive at 6 PM daily, except for emergency notifications.
Visit the WPS ParentSquare website to learn more about the platform or view this StudentSquare Help Article (log-in required).
As a reminder, the first day of school is Monday, August 25, for grades 1-12. Welcome back!
Sincerely,
WPS Communications Department
